❓ Frequently Asked Questions
What are the available shipping modes and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT etc., or post upon request from clients. Shipping charges depend on the volume and destination.
Do you hold international quality approvals like ISO and CE?
Yes, we maintain rigorous quality standards and hold necessary approvals such as ISO9001, ISO 13485, and CE to ensure medical device safety.
What is the minimum order quantity (MOQ) and do you provide samples?
We generally expect minimum orders to be at least US$500. However, we support smaller sample orders for market testing. We offer free samples, but freight costs are covered by the customer.
Can I purchase products that are similar but not shown in the catalogue?
Yes, you can. Simply send us pictures or samples. Please note that custom or non-listed items may require a longer lead time for delivery.
What are your stock status and payment terms?
We generally maintain stock for listed products produced monthly. Payment terms are 100% in advance for orders under $800, and 30% T/T in advance with the balance before shipment for orders over $800. We accept L/C, T/T, Western Union, and PayPal.
How can I confirm the current inventory for a specific product?
Stock status depends on current sales conditions. We recommend contacting our sales representatives for the most accurate and up-to-date inventory information.
KaiSo Medical
