â Frequently Asked Questions
Q1: Would you please give some information on shipping mode and charges?
A: Normally we send through courier like DHL, FEDEX, UPS, TNT etc or post upon request from clients.
Q2: Do you have ISO9001, ISO 13485, CE approvals?
A: Yes, our production and management processes comply with international standards for medical devices.
Q3: What is the minimum order that we can place? Do you provide free samples?
A: We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller samples orders in the beginning to test the market. We could offer free samples, but do not pay the cost of freight.
Q4: Can I buy products not shown but similar to your catalogue?
A: Of course you can, just send us pictures or samples. But this takes a little longer time for delivery.
Q5: Do you have stock for listed products, or are they newly produced?
A: Generally, we have stock for listed products produced monthly, depending on sales conditions. We suggest asking for accurate inventory information before ordering.
Q6: What are your terms of payment?
A: For payments <=800USD, 100% in advance. For payments >800USD, 30% T/T in advance, balance before shipment. Payment methods include L/C, T/T, Western Union, and PayPal.
KaiSo Medical
