What are the available shipping modes and charges?
Normally, we ship via professional couriers such as DHL, FEDEX, UPS, TNT, or via post upon specific client request. Shipping charges depend on the weight and destination.
Does the product carry international quality certifications?
Yes, our manufacturing processes and products are aligned with international standards, including ISO9001, ISO 13485, and CE approvals to ensure medical safety and reliability.
What is the Minimum Order Quantity (MOQ) and sample policy?
We generally expect minimum orders of at least US$500. However, we support smaller sample orders for initial market testing. We can provide free samples; however, the freight cost is the responsibility of the customer.
Can you provide products that are not listed in the current catalogue?
Certainly. If you require similar orthopedic products not shown online, please send us pictures or physical samples. We can source or produce them, though delivery may take slightly longer.
Are the listed products currently in stock?
Generally, we maintain stock for most listed products as they are produced on a monthly cycle. Stock levels fluctuate based on sales conditions, so we recommend confirming current inventory with our team.
What are your standard payment terms?
For orders under US$800, we require 100% payment in advance. For orders above US$800, the terms are 30% T/T in advance and the balance before shipment. We accept L/C, T/T, Western Union, and PayPal.
KaiSo Medical
