❓ Frequently Asked Questions
Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
Do you have ISO9001, ISO 13485, CE approvals?
Yes, we maintain international quality certifications to ensure our products meet global medical standards.
What is the minimum order that we can place? Do you provide free samples?
We expect minimum orders to be at least US$500. However, we understand customers may need smaller sample orders initially. We offer free samples, but the cost of freight is covered by the customer.
Can I buy products not shown but similar to your catalogue?
Of course, you can. Just send us pictures or samples. Please note that custom requests may require a slightly longer delivery time.
Do you have stock for listed products, or are they newly produced?
Generally, we maintain stock for most listed products produced monthly. Availability depends on current sales conditions. We recommend contacting our sales team for accurate inventory information.
What are your terms of payment?
For payments ≤ 800 USD, 100% in advance. For payments > 800 USD, 30% T/T in advance, balance before shipment. We accept L/C, T/T, Western Union, PayPal, etc.
KaiSo Medical
