Frequently Asked Questions
Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc or post upon request from clients.
Do you have ISO9001, ISO 13485, CE approvals?
Yes, our products are manufactured following strict quality standards and we hold relevant certifications for international markets.
What is the minimum order that we can place? Do you provide free samples?
We expect minimum orders to be at least US$500. However, we understand smaller sample orders are needed initially to test the market. We can offer free samples, but the cost of freight is covered by the customer.
Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. Please note that custom requests may require a slightly longer delivery time.
Do you have stock for listed products, or they are newly produced? What are your terms of payment?
Generally, we maintain stock for listed products produced monthly, subject to sales conditions. Payment <= 800USD requires 100% in advance. For orders > 800USD, 30% T/T in advance with the balance due before shipment. We accept L/C, T/T, Western Union, and PayPal.