Q1: Could you provide information on shipping modes and charges?
A: Normally we send through couriers like DHL, FEDEX, UPS, TNT, etc., or by post upon request from clients. Shipping charges are calculated based on weight and destination.
Q2: Do you have ISO9001, ISO 13485, or CE approvals?
A: Yes, we maintain international standards and hold necessary certifications such as ISO 9001, ISO 13485, and CE to ensure product quality and safety.
Q3: What is the minimum order quantity (MOQ)? Do you provide samples?
A: Our standard minimum order is US$500. However, we provide sample orders for customers to test the market. We can offer free samples, but the freight cost is the customer's responsibility.
Q4: Can I buy products similar to those in your catalogue but not listed?
A: Yes, you can send us pictures or samples. We can source or produce similar items, though it may require a slightly longer delivery timeframe.
Q5: What are your payment terms and stock availability?
A: Generally, we maintain stock for most listed products. For payments under $800, we require 100% in advance. For orders over $800, 30% T/T in advance and the balance before shipment. We accept L/C, T/T, Western Union, and PayPal.
Q6: How do you ensure the sterility of orthopedic instruments?
A: Our instruments like the Hexagonal Screwdriver are delivered in aseptic packaging, following strict medical sterilization protocols to ensure they are ready for surgical use.
KaiSo Medical
