Frequently Asked Questions
What are your typical shipping modes and charges?
Normally we send through couriers like DHL, FEDEX, UPS, TNT etc., or post upon request from clients. Shipping charges depend on volume and urgency.
Do you hold ISO9001, ISO 13485, and CE approvals?
Yes, our products are manufactured under strict quality control systems and hold relevant international certifications to ensure medical safety and efficiency.
What is the minimum order quantity (MOQ)?
We expect minimum orders to be at least US$500. However, we allow smaller sample orders initially for market testing purposes.
Can I request products not shown in the catalogue?
Yes, you can send us pictures or samples of similar products. Customization or sourcing may take slightly longer for delivery.
Are your products in stock or newly produced?
Generally, we maintain stock for every listed product with monthly production cycles. Please consult our sales team for accurate real-time inventory.
What are your payment terms and methods?
For orders under $800, 100% in advance is required. For over $800, 30% T/T in advance and balance before shipment. We accept L/C, T/T, Western Union, and PayPal.
KaiSo Medical
