Frequently Asked Questions
?What are your shipping modes and charges?
Normally we send through courier, or post upon request from clients. Shipping charges vary based on volume and destination.
?Do you have ISO 9001 and CE certifications?
Yes, we are an ISO 9001:2008 and EN ISO 13485:2012 Certified Company. We have CE mark for many of our products.
?What is the minimum order quantity (MOQ)?
We expect minimum orders to be at least US$1000. However, we understand the need for smaller sample orders initially to test the market; samples are available on request against cost.
?Can I purchase products not shown in your catalogue?
Yes, you can. Just send us pictures or samples of similar products. Please note that custom requests may require additional delivery time.
?Do you maintain stock for listed products?
Generally, we maintain stock for every listed product, with production occurring monthly. Inventory levels depend on sales conditions, so please consult our sales team for accurate information.
?How do you ensure the quality of orthopedic implants?
Quality is managed through our certified ISO 13485 systems, ensuring all titanium plates and screws meet international medical standards for traumatology and spinal fixation.