❓ Frequently Asked Questions
1 Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc or post upon request from clients.
2 Do you have ISO9001, ISO 13485, CE approvals?
Yes, our products are manufactured under strict quality standards and carry necessary certifications for medical devices.
3 What is the minimum order that we can place? Do you provide free samples?
We expect minimum orders to be at least US$500. However, we understand the need for smaller sample orders initially. We could offer free samples, but the cost of freight is covered by the customer.
4 Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. Please note that custom requests may take a little longer for delivery.
5 Do you have stock for listed products, or they are newly produced?
Generally, we maintain stock for every listed product produced monthly. However, availability depends on current sales conditions. Please contact our team for accurate inventory information.
6 What are your terms of payment?
For payments <= 800USD, 100% in advance. For payments > 800USD, 30% T/T in advance, balance before shipment. We accept L/C, T/T, Western Union, and PayPal.