Frequently Asked Questions
What shipping modes and charges can we expect?
We normally ship through courier services or standard post based on client requests. Shipping charges are calculated based on the weight and destination of the order.
Do you hold international quality certifications?
Yes, we are an ISO 9001:2008 and EN ISO 13485:2012 certified organization. Many of our medical products also carry the CE mark for European compliance.
What is the minimum order quantity (MOQ)?
We generally expect minimum orders to be at least US$1,000. However, we offer sample orders for customers looking to test the products in their specific markets first.
Can I request products that are not in the current catalogue?
Yes, if you have pictures or samples of similar products, we can often accommodate your needs. Please note that custom requests may require additional lead time for delivery.
Are the products listed usually in stock?
Typically, we maintain stock for all listed products as they are manufactured on a monthly rotation. Availability may vary based on current sales volume, so please consult our sales team for real-time inventory.
How do you ensure the precision of orthopedic implants?
All products are manufactured according to strict EN ISO standards with comprehensive quality control checks throughout the production process to ensure surgical precision and reliability.
KaiSo Medical
