❓ Frequently Asked Questions
Q: What are the available shipping modes and charges?
Normally we send through courier, or post upon request from clients. Shipping charges depend on the destination and weight of the order.
Q: Are your medical products ISO and CE certified?
Yes, we are an ISO 9001:2008 and EN ISO 13485:2012 Certified Company. We have CE marks for many of our products.
Q: What is the minimum order quantity (MOQ) for an order?
We expect minimum orders to be at least US$1000. However, smaller sample orders are welcome for initial market testing.
Q: Are samples available for testing before placing a bulk order?
Yes, samples are available against cost upon request to help customers test our product quality in their local markets.
Q: Can I purchase customized products similar to your catalogue?
Certainly. You can send us pictures or samples of the products you need. Please note that custom production may require additional delivery time.
Q: Do you maintain a permanent stock for all listed items?
Generally, we maintain stock for listed products produced on a monthly basis. Inventory status varies, so please contact our sales team for accurate current availability.