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Frequently Asked Questions
What are the available shipping modes and associated charges?
We typically ship via international couriers such as DHL, FEDEX, UPS, and TNT, or via post upon client request. Shipping charges vary based on weight and destination.
Do your products hold international quality certifications?
Yes, our products are manufactured according to strict quality standards and we maintain relevant industry certifications including ISO 13485 and CE approvals for international medical standards.
What is the minimum order quantity (MOQ)? Do you provide samples?
Standard minimum orders are expected to be at least US$500. We offer free samples for quality testing, though customers are responsible for the freight costs. Small trial orders for market testing are also supported.
Can I request products that are similar to your catalogue but not listed?
Certainly. If you provide pictures or physical samples, we can assist with similar product requirements. Please note that customized or unlisted items may require a longer lead time for delivery.
Are items kept in stock? What are the payment terms?
We maintain a monthly production cycle and keep stock for most listed items. Payment terms: 100% in advance for orders under $800. For larger orders, 30% T/T in advance and the balance before shipment. We accept T/T, L/C, Western Union, and PayPal.
What materials are primarily used for these orthopedic instruments?
Most of our specialized instruments and implants, such as the Ulnar Osteotomy tools, are manufactured from high-grade Titanium Alloy to ensure biocompatibility and durability.
KaiSo Medical
