Q1: Would you please give some information on shipping mode and charges?
A: Normally we send through courier like DHL, FEDEX, UPS, TNT etc or post upon request from clients.
Q2: Do you have ISO9001, ISO 13485, CE approvals?
A: Yes, our products are manufactured according to strict international quality standards including ISO and CE certifications to ensure medical safety.
Q3: What is the minimum order that we can place? Do you provide free samples?
A: We expect your minimum orders to be least at US$500. However, we understand that customers need to place smaller samples orders in the beginning. We could offer the free samples, but do not pay the cost of freight.
Q4: Can I buy products not shown but similar to your catalogue?
A: Of course you can, just send us pictures or samples. Please note that custom requests may take a little longer time for delivery.
Q5: Do you have stock for listed products, or they are newly produced?
A: Generally, we have stock for every listed products, which are produced monthly. However, it depends on our current sales condition. It is recommended to contact our sales team for accurate inventory information.
Q6: What are your terms of payment?
A: Payment <= 800USD, 100% in advance. Payment > 800USD, 30% T/T in advance, balance before shipment. Payment methods include L/C, T/T, Western Union, PayPal etc.
KaiSo Medical
