Frequently Asked Questions
Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc or post upon request from clients.
Do you have ISO9001, ISO 13485, CE approvals?
Our products are manufactured under strict quality standards. We follow international protocols to ensure compliance with medical device regulations.
What is the minimum order that we can place? Do you provide free samples?
We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning. We could offer free samples, but do not pay the cost of freight.
Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. But this takes a little longer time for delivery.
What are your terms of payment and stock availability?
Generally, we have stock for listed products produced monthly. Payment <= 800USD, 100% in advance. Payment > 800USD, 30% T/T in advance, balance before shipment. We accept L/C, T/T, Western Union, and PayPal.
KaiSo Medical
