Q1: Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
Q2: Do you have ISO9001, ISO 13485, CE approvals?
Our products are manufactured according to strict quality standards and relevant certifications are maintained for our shipping and management processes.
Q3: What is the minimum order that we can place? Do you provide free samples?
We expect minimum orders to be at least US$500. However, we understand that customers may need to place smaller sample orders initially to test the market. We can offer free samples, but the cost of freight is not included.
Q4: Can I buy products not shown but similar to your catalogue?
Yes, you can. Please send us pictures or samples of the items you require. Note that custom or non-catalogue items may take slightly longer for delivery.
Q5: Do you have stock for listed products, or are they newly produced? What are your payment terms?
Generally, we maintain stock for listed products produced on a monthly basis. Payment terms are 100% in advance for orders under 800 USD. For orders over 800 USD, terms are 30% T/T in advance and the balance before shipment. We accept L/C, T/T, Western Union, and PayPal.
Q6: How do I verify inventory for specific items?
Inventory levels depend on current sales conditions. We recommend contacting our sales representatives for the most accurate and up-to-date inventory information.
KaiSo Medical
