❓ Frequently Asked Questions
What are the available shipping modes and associated charges?
We typically ship via international couriers such as DHL, FEDEX, UPS, and TNT. Shipping can also be arranged through postal services upon specific client request.
Do your products hold international quality certifications?
Our manufacturing processes and products are designed to meet rigorous standards, including ISO9001, ISO 13485, and CE approvals to ensure medical-grade safety.
What is the minimum order quantity (MOQ)? Do you provide samples?
Our standard minimum order value is US$500. We offer free samples for quality evaluation; however, customers are responsible for the freight costs. Small trial orders are welcome for market testing.
Can I request products not currently listed in the online catalogue?
Yes. If you require similar orthopedic items not shown, please provide pictures or physical samples. Note that custom or unlisted items may require a slightly longer lead time.
What is your current stock status and payment terms?
We maintain a monthly production cycle for listed products. For orders under $800, 100% advance payment is required. For orders over $800, 30% T/T in advance with the balance due before shipment. We accept L/C, T/T, Western Union, and PayPal.
Is the equipment box compatible with all spinal systems?
System Box A is specifically engineered for the Titanium Alloy Spinal Orthopedic System. Please consult with our technical team to ensure compatibility with your specific surgical requirements.
KaiSo Medical
